How it works?
It's simple...
You
Call or login to MAS
Schedule
MAS Connects Medicaid enrollees to health care through non-emergency transportation
DK Care LLC
Will take care of
Pickup > Return
Serve upstate counties in New York with reliable, safe and convenient transportation.
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Medicaid beneficiaries typically include transportation benefits in their comprehensive medical coverage. MAS and DK Care LLC stands ready to facilitate and coordinate transportation authorization on your behalf.
To find out if you are eligible, contact MAS or login to MAS portal and schedule your next appointment with DK Care LLC.
Who is Eligible?
Getting our services
Our services are primarily for individuals who have Medicaid, Medicare, or other medical insurances that cover non-emergency medical transportation.
Who's not eligible
Can individuals without medical insurance use DK Care LLC's transportation services?
Unfortunately, we are only able to provide NEMT services to Medicaid enrollees at the moment.
You can visit links below to check your eligibility or register for NEMT services.
You can visit links below to check your eligibility or register for NEMT services.
DK Care affiliated NEMT Service provider
Medicaid.Gov
MAS Portal
Non-emergency medical transportation (NEMT) is a Medicaid program created to provide transportation to and from medical facilities.
Call us for information and support
You can always call us for support
DISPATCH NUMBER
OFFICE NUMBER
How can I get a ride?
To use NEMT services
Patients or their caregivers can contact DK Care LLC.
We will verify the patient's eligibility for transportation services, including any necessary medical documentation.
Once eligibility is confirmed, DK Care LLC will schedule the patient's ride and arrange for a driver and appropriate vehicle to transport them to their destination.
FAQ
Some of the most requested questions from us
Frequently asked questions.
Please do not hesitate to contact us if you have specific questions or inquiries. You can reach us via e-mail or call.
Contact us
More information on Services page
Q: What Services does DK Care LLC offer?
A: DK Care offers non-emergency medical transportation services to individuals who require transportation to and from medical appointments, treatment centers, and other healthcare-related destinations. We specialize in providing safe and comfortable transportation for individuals, as well as seniors and anyone in need of specialized transportation services.
More information on Services page
Q: How do I know my ride is confirmed?
A: Once your ride is confirmed, we will send you a confirmation email or text message, depending on your preference. This will include all the details of your ride, including the date, time, and location.
More information on Services page
Q: How can I cancel or reschedule a ride with DK Care?
A: You can cancel or reschedule a ride by calling our dispatch center as soon as possible.
More information on Services page
Q: What types of vehicles does DK Care have in its fleet?
A: Our fleet consists of a range of modern and well-maintained vehicles, including sedans and SUVs. All of our vehicles are equipped with the latest safety features and maintained to the highest standards to ensure our clients have a comfortable and safe ride.
More information on Services page
Q: What kind of technologies does DK Care use?
A: At DK Care, we use advanced technologies to ensure our clients receive the best possible service. Our vehicles are equipped with GPS tracking systems that allow us to monitor their location and track their progress in real-time. We also use state-of-the-art dispatching software that helps us manage our fleet efficiently and respond quickly to client requests.
More information on Services page
Q: Do you provide transportation outside of your operating areas?
A: We primarily serve Dutchess, Orange, Putnam, Ulster, Westchester, Sullivan, and Columbia counties, but we may be able to provide transportation outside of these areas depending on availability and other factors.
More information on Services page
Q: What if I have a medical emergency during my ride?
A: Our drivers are trained to handle medical emergencies and will take appropriate action if necessary. We also have a 24/7 customer support team available to assist with any issues that may arise during your ride.
New York State provides a range of long-term services and support for people of all ages or with any disability.
Please get in touch with following agencies to get support
DK Care LLC affiliated insurance providers
MAS
emedny.org
cms.gov
healthcare.gov
In addition, we follow social distancing guidelines and limit the number of passengers in our vehicles to ensure adequate spacing. We also provide hand sanitizer and encourage our customers to wear masks during their trips.
Rest assured that when you ride with DK Care LLC, you can have peace of mind knowing that we are doing everything we can to prevent the spread of COVID-19